Max Mertens
Interaction Designer

Currently, I’m at Accenture Song, where I’m part of multidisciplinary teams tackling challenges in the area of health care, public sector and technology.

At Fjord, I am part of teams tackling strategic challenges for large enterprises using human-centred design methodologies. My work includes conducting various types of research, envisioning and prototyping experiences, and developing digital products to MVP state. In my recent projects we: - Brought the MVP of a complex health care consumer product from concept to development. Leading the interaction design aspect of the product and being the interface to development teams. - Helped a technology enterprise expand their B2B portfolio. Running through a 6-month innovation design process, with multiple research phases and an extensive experience prototype as outcome.

Conducting qualitative interviews in several countries to uncover human needs and motivations, map out respective journeys, and to explore potential opportunity areas.

Helped enterprises and startups to define and capture their strategic ambition in experience frameworks and roadmaps. Designed and prototyped experience visions for the respective digital products and services.

During my three years as an apprentice, I worked in the field of brand design developing brand strategies, corporate identities and doing campaign work for brands in the automotive industry.